请帮我翻译一句话,英文

Question

谢谢你的来信,你把钱支付给网站,他们没有把钱释放到我的帐户,我也不知道为什么他们取消了该定单,还希望你能够再次支付它们.谢谢!

Answer 1

(1)I am glad to receive your letter, you had paid the money into the website,but they did not release it to my account. I do not why they cancelled the order,but I hope you can pay for it once again. thank you. (2) Thanks for your letter, You made payment to the website . However, neither they release the money to my account, nor I know why they cancelled the order.anyway,I hope you can pay for them again. Thank you!

Answer 2

Thank you for your letter. You made payment to the website but they didn't release the money to my account. And I don't know why they cancelled the order. I hope you can make the payment again. Thank you!
（我怎么觉得是从英语翻译过来的中文）

Answer 3

Thanks very much for your letter. I don't know why they cancel the order, though you paid the website and they did not extract the money to my account. I would really appreciate if you could repay the money! Thank you!

Answer 4

我的答案:
Thanks for your letter, You made payment to the website . However, neither they release the money to my account, nor I know why they cancelled the order.anyway,I hope you can pay for them again. Thank you!
要用一个断句neither...nor,然后最好还用一个转折词however,这样显得既不失礼貌,又比较符合E-mail的回复用词.

Answer 5

Thank you for your letter, you put the money paid to the site, they did not release the money to my account, I do not know why they cancelled the orders, but also hope you will once again pay them. Thank you!本回答被提问者采纳