如果万一接到外国客户的电话，可是自己的英语又不灵，这个时候要怎么应对呢？以
下几个表达可以帮你解围：
1. 请稍待片刻。
Just a moment, please.
2. 请别挂断。我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.
3. 请等一下。我找个人来听。
Hold on, please. I’ll get someone to the phone.
4. 很抱歉，我英语说得不好。我找个会讲英语的人稍后回电话给你。能留下你的姓名
和电话号码吗？
I’m sorry, my English is not good enough. I’ll have an English speaker call
you back later. May I have your name and telephone number?
不过如果英语非常出色，会给你的外贸生涯加分不少哦，所以还是要不断的学习。下
面的文章会向你介绍，不同场景需要哪些英语去应对？
一、如何转接电话？
有外国客户来电，可是找的人不是我，我该怎么转接？有以下几种情况：
接电话
1. Franklin Company Personnel Department. 富兰克林公司
人事部。
2. Good morning Franklin Company, may I help you? 早晨好，富兰克林公司。我
可以为你服务吗？
3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛。
办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司
的名字。Who would you like to talk to/speak to? 请问找哪位？
他在忙线中
1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，
别的人可以帮你吗？
2. He's on another line right now. 他现在正在接另外一个电话。
3. He's talking a long-distance call now, what can I do for you? 他正在接长
途电话，有什么我可以帮你吗？
4. Sorry, his line is busy. 抱歉，他正在打电话。
请你稍等一下
1. Could you hold a moment, please? 你能稍等一会儿吗？
2. He'll be with you in a moment. 过一会儿他就会接你电话了。
3. Can you hold on, please? 你能稍等一会儿吗？
4. Just a moment. He is on his way now. 请稍待一下。他马上来接电话。
5. Hang on a second, please. 请稍等。
6. Could you hold on any longer? 你能再稍待一会儿吗
让你久等了
1. I'm sorry to keep you waiting. 抱歉让你等待。
2. I'm sorry to have kept you waiting. 抱歉让你久等了。
现在不方便接电话
1. She has a visitor at the moment. 她现在有客人。
2. He is in a meeting now. 他正在开会。
3. I'm sorry, but he is unable to come to the phone now.很抱歉，他现在无法
接电话。
4. I'm sorry, but I was just on my way out. Can I get back to you later? 很
抱歉，我正好要出门，可不可以稍后再打给你
5. He is not in right now. 他现在不在。
6. No one answers in
Mr. Scott's office.
史考特先生的办公室没人接电话。
7. He's here but he's not at his desk right now. 他有来上班，不过现在不在座
位上。
8. He hasn't come to the office yet. 他还没到办公室。
9. I'm sorry, but he is out right now. 很抱歉，他刚才外出了。
注：
1.表达不在的理由中，上厕所这句是绝对不能说的。
2.表达在或不在时，也可以用比较简单的： He's in (out). / He is not in his office.
/ He's out of office.