手机能上网,说明路由器和猫都是正常的。那么电脑上就是因为设置了固定的IP地址导致的无法联网,只需在网络设置中把协议版本TCP/IPv4设置为自动获取IP地址即可解决,设置方法如下:
一、点击左下角“图标”,弹出菜单中点击“设置”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/96dda144ad3459827c8e40ec1cf431adcbef844c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
二、在设置中找到“网络和Internet”,并点击打开。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/bba1cd11728b47109e2858b2d3cec3fdfc03234c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
三、找到“更改适配器选项”这一项,并点击打开。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/c995d143ad4bd1133eca124c4aafa40f4bfb054c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
四、右键点击当前连接的WLAN,菜单中点击“属性”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/cefc1e178a82b90129aa664d638da9773912ef4d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
五、打开属性窗口后,鼠标左键双击“Internet 协议版本4”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/7af40ad162d9f2d3d1168191b9ec8a136327cc4d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
六、在该界面勾选“自动获得IP地址”和“自动获得DNS服务器地址”,最后点击该窗口“确定”即可。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/f31fbe096b63f624cc5a9c7d9744ebf81a4ca34d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)