第1个回答 2019-12-23
一般来说,不管什么面试,面试官想要知道的信息,不外乎以下三条:
Tell me about yourself as a professional.
你是怎样的职场人?
What do you think is important for the job?
你认为工作中什么东西是重要的
How are you going to fit in with the company and provide value?
你会如何融入公司、为公司创造价值?
因此,在面试中,你需要做的,就是用自然但聪明的方式,有的放矢地推销自己。
那么,一分钟自我介绍,需要遵循哪些步骤呢?
01
Greet the interviewers
和面试官打招呼
简单来说,面试就是一种社交互动。
所以,如果连基本的礼仪都不具备,那么面试肯定是要阴沟里翻船的。
所以,面试一开始,一定要和面试官打招呼,介绍下你的基本信息,建立良好的互动。
For a start, the candidate requires to smile and greet all the interviewers sitting on the panel and say “Hello”, “Good Morning” or any othergreeting. Moreover, the place doesn’t include a whole address. Therefore, acandidate should keep their starting stage clean and precise.
用“你好”、“早上好”或其他问候语和面试官打招呼。但介绍地址时应只介绍省份和地区,不必过于详细。整个开场越简练精确,越好。
02
Describe educational qualification
介绍教育背景
一般来说,简单介绍过个人背景之后,就是谈谈你的教育情况了。
对于应届毕业生来说,因为没有工作经验,可以多讲一些教育背景。主要集中在本科或者研究生教育,可以谈谈你所学专业、研究方向、学校成绩。
谈教育背景同样需要简洁明了,不要总是喋喋不休地介绍学术成就。
Explanation about educational qualification requires a precise and crisp manner. There should be a certain way of talking regarding educational qualification because the candidate can’t go on and on about their achievements in academics.
如果是非应届毕业生,那么教育背景不必过分阐释,一笔带过即可。重点放在下面的工作介绍中,突出社会经验。
03
Mention about previous project
介绍以往的工作项目
过往工作介绍,可以说是重头戏了。
一般到了这时,HR才会真正竖着耳朵听你讲故事。
HR会根据你过往的行事风格、成就来判断你是否能胜任,或者与公司文化和理念相符。
而说到工作介绍,这里就不得不提STAR策略。
所谓STAR,它其实是Situation, Task, Action, Result的缩写。
Situation:Describe the context within which you performed a job or faced a challenge atwork.
情境:描述你做某件工作或迎接某项挑战时所发生的背景情境。
For example, perhaps you were working on a group project, or youhad a conflict with a coworker. This situation can be from a work experience, avolunteer position, or any other relevant event. Be as specific as possible.
例如,也许你正在开展一个小组项目,或与同事发生冲突。背景情况可能出自某种工作经历,也可能是某段志愿经历。总之要尽可能具体。
Task:Next, describe yourresponsibility in that situation.
任务:描述你在这个情境中所承担的责任。
Perhaps you had to help your group complete a project under atight deadline, resolve a conflict with a coworker, or hit a salestarget.
比如,你需要在时间很紧的情况下,完成一个项目。或者解决和同事之间的纠纷,或者完成某项销售业绩。
Action:You then describehow you completed the task or endeavored to meet the challenge.
行动:描述你采取了什么行动,来完成任务或搞定挑战的。
Focus on whatyou did, rather than what your team, boss, or coworker did. (Tip: Instead ofsaying "We did xyx," say "I didxyz.")
注意,千万要突出你做了什么,而不是你们团队做了什么。
Result:Finally, explainthe outcomes or results generated by the action taken.
结果:描述行动所取得的效果。
You might emphasize whatyou accomplished, or what you learned.
侧重描述你的成绩,或者学到了什么。
上面的解释有点抽象,下面来看下,如何将STAR策略运用到面试中。
问题1“Describe a situation when you had to deliver excellentcustomer service following a complaint”
讲讲接到客户投诉后,你是如何做客服工作的?
示范回答:
•Situation: “A customer rang up complaining thatthey’d waited more than two weeks for a reply from our sales team regarding aproduct query.”
• Task: “I needed to address the client’s immediatequery and find out what went wrong in the normal process.”
• Action: “I apologized, got the details and passedthem to our head salesperson, who contacted the client within the hour. Iinvestigated why the query hadn’t been answered. I discovered that it was acombination of a wrong mobile number and a generic email address that wasn’tbeing checked. I let the client know and we offered a goodwill discount on hernext order.”
• Result: “The client not only continued to order fromus but posted a positive customer service tweet.”
问题 2: Tell me about a time you had to complete a task under a tight deadline. Describe the situation, and explain howyou handled it.
谈谈你曾经在很短时间内必须完成的一项任务。描述下相关情况,并解释你是如何处理它的。