1、首先可以自己在网上查询一下自己的快递状态,先初步确定快递信息没有进一步更新,然后可以打客服电话确认快件的具体情况。
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2、确认快递丢了后,建议查询相对应快递公司的客服服务热线,拨打热线电话,讲述具体情况。
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3、快递公司客服会根据你的快递单号查询快递,具体找相应的快递;如果只是没有更新信息,但是快递还在那么就需要等待即可。
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4、如果是客服回应说快递确实是丢了,那么就比较麻烦了;需要根据不同快递公司的规定,给予相对应的补偿。
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5、以邮政信件丢失后的民事赔偿而言,损失多少赔偿多少;而《邮政法》采取的是有限赔偿的原则,在国务院规定的赔偿标准内进行赔偿。《邮政法》第四十七条第二款指出“未保价的给据邮件丢失、损毁或者内件短少的,按照实际损失赔偿,但最高赔偿额不超过所收取资费的三倍;挂号信件丢失、损毁的,按照所收取资费的三倍予以赔偿。
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6、一般都是接受赔偿,如果不接受,那么只能通过行政申诉进行解决。
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