1.The interrelationships between Front Office and Housekeeping.2.Identify how each of these departments affect guest satisfaction and how do they measure this?具体给说说吧各位。。懒得翻译所以照课本打了英文。。别激动各位。。意思是前厅和客房的相互关系,并且指出这些部门的工作是如果影响顾客满意度的,怎么样测量满意度?