Discussion the way to strengthening Government's integrity in public crisis response
Government in dealing with public crises is now facing with a new concept "people-oriented, credibility first", the new system and the challenges of the new mechanism. According to the CPC Central Committee's the general requirements of "serving the public interests and governing for the people" . To really "right for the people , love the people, creating benefits for the people ",all levels of government can only conduct a comprehensive reform and innovation, strengthen the building of administrative integrity, and fundamentally improve the credibility; Government should increase awareness, improve system security, streamline the administrative system, adhere to democratic decision-making, in strict accordance with the administrative, communication and coordination to strengthen and improve the responsibility system, strengthen the supervisory mechanism, and a comprehensive public information. Crisis in the public image of good faith is a dynamic process. With the change of expectations of the public mental changes in the role of information and the development of public opinion, the public will be getting higher and higher requirements on the credibility of the Government. The level of government integrity, service level, the level of public administration has now become a country of an important symbol of political civilization.
First, to enhance awareness
Thinking is the precursor of action. Crisis in the disposal of the public to establish the image of the Government's credibility, it is necessary to enhance the civil servants at all levels of government and the general awareness. We must strengthen the integrity of education, firmly establish the governing for the people the government civil servants, the concept of good faith dedicated professional. China is to accelerate the pace of building a socialist well-off society, governments at all levels as soon as possible from all government to a limited government, service-oriented government changes, the majority of civil servants to be broken free from the "official position" awareness of the impact of correct understanding and treatment of the hands of power, a comprehensive understand the actual situation and financial resources of the people truly compassionate, honest and trustworthy, down-to-earth for the broadest number of people. To adhere to think like the masses, the masses of the acute urgency, all the things promised to the masses, must be resolutely done on each of the masses to make a commitment to the letter have to be fulfilled, with the broad masses of the people should be sincere with view, frank.
Second, in strict accordance with the Chief
Crisis, a serious threat to public safety and the interests of the community for timely and effective disposal of public crisis, governments at all levels must be in strict accordance with the Chief. The purpose of administration according to law is not only to the administrative acts of government to regulate in accordance with the law, prevent any abuse of power and slack, and by the unlawful administrative act promptly against the rights of citizens entitled to compensation, but also the administration of the Government is to ensure the effectiveness of the activities and high efficiency to enable it to maximize the role, so that the work of the Government won the trust of the community. In a public crisis, the only strictly in accordance with the law at all levels of government administration, to effectively deal with the work to ensure orderly, coherent and to avoid actions and measures for the blind chaos, the people's trust and support. In order to effectively dispose of the crisis in emergency situations, there may be legitimate right of citizens to make the necessary restrictions, which requires the Government to do according to law, strictly in accordance with procedures stipulated by law, to comply with the operation of the statutory rules, the only way to avoid injustice and an error of law enforcement to reduce unnecessary disputes and conflicts, safeguard the legitimate rights and interests of citizens and maintaining good government in the hearts of the people a good image.
Third, to strengthen communication and coordination
In public management in crisis, communication is very important to the basic work. Objective, the current low capacity of government information, the lack of effective information support systems and communication mechanisms, not to the dissemination of accurate and timely information. It can be said that there is no effective communication and coordination, there can be no effective governance crisis. Crisis of public communication and co-ordination of government departments in the incident process, in order to effectively manage the crisis carried out by information, ideas, feelings and values, such as transmission and interaction. Government needs through effective communication, to send the right people, positive message to inform the public of the government is taking measures and the government of the people understand the psychology of the Government and the people are struggling to cope with the crisis, asked the public in accordance with the request of the Government co-ordination consistent, help each other to tide over the crisis in order to avoid the breeding and spread rumors, to appease people's psychology, and gain public support and trust.
Fourth, improve the accountability mechanisms
Government is not only a system-makers, it is the system of enforcement. System implementation, the Government can win the trust of the response, the key is whether the government fulfilled its duties. At present, all over the disposal of government departments in crisis, there are varying degrees of credibility, which is the responsibility of the Government with a sound evaluation mechanism is not closely related. China's current incentive and reward and punishment mechanism of dislocation there is a serious problem, often unsung, dedicated persons to avoid the crisis have not been given due recognition and reward, and dynamic solution to the crisis has become the elite and those heroes, the accountability system as a superior to subordinate a known fault of the punishment, the government and the responsibility of officials is limited to specific events, it seems no accident, not the responsibility of the occurrence, to the neglect of a serious and responsible only in peacetime in order to reduce accident the profound truth. Responsibility in such a mechanism, not prompted the Government to strictly perform their duties effectively to prevent the crisis early warning, but eager to deceive both superiors and subordinates to do the surface of an article at the time of crisis at all levels of government is the most rational behavior as far as possible "cover lid ", in a crisis before the first thought is how to hide the fact that the preservation of their own, rather than how the fastest time to resolve the crisis and to restore the losses. Therefore, we must improve and perfect the mechanism of crisis management responsibility.
Fifth, strengthen the supervision and restraint
Practice has proved that there is no constraint of power is the power to easily lead to corruption, it is easy to have faith in the power crisis. The special status of the Government's decision to the Government's credibility on the whole integrity of the enormous social impact of crisis in the public disposal process, only the government to do the good faith in order to facilitate and promote the integrity of the community as a whole. Only strengthen the supervision over government power in order to reduce the government's corruption and dishonesty. To further strengthen the work of governments at all levels of crisis management and legal supervision and administrative supervision to ensure that all levels of government really true in word and resolute in deed, a pragmatic response to the letter, to all the people real commitments to honor. Through an effective supervisory mechanism, and the timely processing and correct disposal of the Government in times of crisis and chaos is not as as to prevent abuse of power and denial of justice, the occurrence of such acts as abuse of power. To establish and improve all levels of government the power to run the binding mechanisms and checks and balances to minimize the acts of the Government's credibility. Would also like to play the supervisory functions of public opinion, to give news organizations a wide range of public crisis and comprehensive interview, investigation and reporting to allow all sectors of society to monitor government, and promote honest and trustworthy government and a government with honesty, trust good image of the people.
Sixth, a comprehensive public information
The time of the incident public crisis, the most direct and most central links of the Government’s duty in credibility is to give the full disclosure of information The disposal of public crisis has obvious emergency and different stage , and in the disposal of the Government , it needs a wide and quick exchange of information between the people and the Government. Government is the representative of public authority, while public crisis contains great uncertainties, it pose a serious threat to the operation of the system of society, people's lives and property .the general public access to government information will become more necessary, therefore, the information disclosure of the Government in public crisis is vital to the entire crisis in the fundamental aspect of control. When face to the sudden major disasters, or critical incidents, if the government information is not lack of public or open, all kinds of rumors, gossip will spread and to disturb people and cause social panic, and the Government would lose its promise to make the situation more volatile throughout the crisis. If on the contrary, comprehensive and timely crisis information released to the community, it will allow people to stay away from rumors, to overcome the panic and reduce uncertainties, and to form the positive interaction between Government and the public, strengthen the cohesion and credibility of the government in public. Timely and comprehensive information disclosure between the government and the people would establish an effective communication channels, and to increase the public's trust in government, to inspire the public with the Government to overcome the crisis of confidence in the firm. Frank and open dare to the crisis of information is also a governmental capacity and external manifestation of self-confidence, not only to meet the aspirations of the people's right to know, but also the Government would shape the image of honesty and good credit. Government in the disposal of the public crisis should strictly enforce the "People's Republic of China Government Information Disclosure Bill", and to further strengthen the government’s responsibility in information disclosure in public crisis, to strengthen he supervision of information disclosure in public crisis, to protect the citizens, legal persons and other organizations to obtain information in accordance with the law, to ensure that scientific and efficient disposal of public events to promote the building of a harmonious socialist society is of great practical significance.
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