苹果手机屏幕失灵划不动通常为手机硬件的故障或者系统的故障,可以先使用iCloud云服务抹掉手机将手机恢复出厂设置,如果手机恢复出厂设置之后屏幕故障还是不能解决可以去苹果售后中心检测一下手机的硬件是否有故障。
使用iCloud将苹果手机恢复出厂设置操作步骤如下:
1、打开电脑,百度搜索“iCloud”,打开苹果iCloud官网。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/4e4a20a4462309f78d1b89817c0e0cf3d7cad628?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、登录手机的iCloud账号。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/b151f8198618367a34ea5b4e20738bd4b21ce5c6?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、登录后点击“查找我的iPhone”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/ac345982b2b7d0a25b703a0ec5ef76094a369ae3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、再点击“抹掉iPhone”。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/8644ebf81a4c510ff7b0c6896e59252dd42aa528?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、网页弹出提示“抹掉此iPhone”,点击“抹掉”选项。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/a044ad345982b2b7862607573fadcbef77099be3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、最后输入iCloud的密码,手机就会自动恢复出厂设置。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/b21bb051f8198618db69cb1744ed2e738bd4e673?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)