首先请您在移除外接设备情况下(例如USB设备/SD卡/HDMI/Type-C等外设),
解决方案:
1、按“ctrl+alt+del”组合键,调出任务管理器,点击“详细信息”;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/908fa0ec08fa513de53f07bf2d6d55fbb2fbd93e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、之后点击文件-新建任务,输入explorer.exe;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/63d0f703918fa0ecc9520f6c369759ee3d6ddb3e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、待进入桌面后,鼠标右键任务栏,选择任务管理器,之后点击文件-新建任务,输入msconfig,勾选以系统管理员权限,进入系统配置界面,点选有选择的启动,取消加载启动项的勾选;
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/09fa513d269759eef8c50baaa2fb43166d22df3e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、建议暂时卸载第三方安全类杀毒软件测试(如常见的360安全卫士,金山毒霸,卡巴斯基等等);
5、重新启动电脑,查看故障是否彻底解决。