网易邮箱帐号忘记的解决方法如下：
1、在电脑上安装火狐浏览器，双击进入火狐浏览器。
/iknow-pic.cdn.bcebos.com/eaf81a4c510fd9f95160d96a2a2dd42a2834a4ba"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/eaf81a4c510fd9f95160d96a2a2dd42a2834a4ba?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/eaf81a4c510fd9f95160d96a2a2dd42a2834a4ba"/>
2、利用百度搜索输入网易邮箱，点击其官网链接进入。
/iknow-pic.cdn.bcebos.com/78310a55b319ebc48349fa9a8d26cffc1e1716fb"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/78310a55b319ebc48349fa9a8d26cffc1e1716fb?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/78310a55b319ebc48349fa9a8d26cffc1e1716fb"/>
3、进入后，点击右下角的忘记密码链接。
/iknow-pic.cdn.bcebos.com/4afbfbedab64034f55fc4e05a0c379310a551dfb"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/4afbfbedab64034f55fc4e05a0c379310a551dfb?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/4afbfbedab64034f55fc4e05a0c379310a551dfb"/>
4、输入手机号码@你想要找回的邮箱域名，点击下面的验证。
/iknow-pic.cdn.bcebos.com/f7246b600c33874469c9a37f5e0fd9f9d72aa0a1"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/f7246b600c33874469c9a37f5e0fd9f9d72aa0a1?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/f7246b600c33874469c9a37f5e0fd9f9d72aa0a1"/>
5、按照要求，编辑短信发送到指定号码，输入手机号码，击已发送，即可用手机短信上找到忘记的邮箱账号了。
/iknow-pic.cdn.bcebos.com/5bafa40f4bfbfbed8068ba7c77f0f736afc31ffb"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/5bafa40f4bfbfbed8068ba7c77f0f736afc31ffb?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/5bafa40f4bfbfbed8068ba7c77f0f736afc31ffb"/>