第1个回答 2008-11-30
In order to better understand and master the hotel industry development in the modern world, the need to master hotel service awareness and skills, to better adapt to the post. From my hotel service consciousness and hotel of enterprise culture training skills, innovation to illustrate my point of view. To demonstrate the hotel service skills are very important. In the study, to enhance unceasingly enrich himself, his knowledge, to realize their ideal target. Specific terms is mainly consciousness, strengthen the guest is always right. Master service skills, smiling service, guest is our god, with high quality and individualized services, service and guest open before the guests appreciated for guests, cognitive processes, we understand the requirements and guests with habits, preferences, service and preferences, to speak before guests, all guests is our goal. Through these skills to show.