第1个回答 2009-08-23
Discuss the importance of service to smile
Time: 2009-6-30 released 23:21:20 author: unknown browsing, 104
At present the rights and interests of consumer of people's respect and safeguard to increase competition in the industry, and the circumstance, good, norms, humanized service "smiling service", more and more attention, and therefore, "smiling service" is a kind of high value, is considered to have a certain class of service standards. Smile is not the world language translation, it delivers the kind and friendly, pleasant information. Smile is not difficult, but it can produce infinite glamour, it becomes rich, the giver and constant poor, it is often left, permanent memory. Smile is the importance of service:
A smile can bring good. Because the song
Because effect and says the first impression, refers to the first contacts during the first impression. It has the characteristics of both sides, first contacts in future has great influence. In the process of reception services for guests first impression, through the service personnel and speech, instrument of observation and behavior etc formed feeling registration. First impressions are short, even though the instantaneous formation, but it is not only affects the psychological activity, and guest service contacts influence, sometimes even influence service work smoothly. Once the guests to service personnel had a bad first impression, want to change it is very hard, often pay more than the previous few times of energy. So in the first meeting with the guests, welcome smiles, it is quite necessary to quickly harmony and guests, receive twice the result with half the effort.
Twenty. Smile services to bring convenience service, improve work efficiency
Smile to guests' emotions has active effect induced by the guest mood, often influence of service attitude. In service, because the expression, service personnel smiles naturally use mild intonation and polite, which not only can trigger tone guests inside, sometimes also can stable guests impatient anxiety emotions. Sound is not language, language, intonation, speed change can imply service attitude. Smile at people casual pertaining to the voice cues, make guests in the interaction of easy and pleasant. Smile is a kind of service to guests emotions, attitudes and cooperate, to the service work smoothly. At the same time, in service, service personnel to smile to bring enthusiasm, initiative, their confidence and good mood in this atmosphere, atmosphere, the service personnel of his work efficiency increases. Smiles bring convenience to service work, but also for the service personnel, this accomplishment brings achievement themselves to their physical and mental health service workers.
3. Smiling service can make service personnel to capture the service work early introduction
The difficulty lies not in service to meet the needs of the guests, how, and is not know exactly what to guests. What what need only guests in the problem, he met difficulties can reveal. Good skills of the service personnel only then can fully display. In other words, the more time to see the quality of service. A smile of service personnel service from the emotional distance from the guests, when the guest encounter problems, met difficulties, will be very natural, propose promptly, it helps to service work, while some seemingly small problems and difficulties can be found and solve, directly affects the quality of service. Example: the guests in the dining process, to eat all the food is not your taste, wanted to tell catering waiter alone to a meal, but catering waiter apathy expression might reassure guests that idea. This not only eat good guests feel sick to your stomach, could produce the bad mood, this bad mood is very easy communication "more people, to make a bad influence. So will work meticulously, considerate, won the recognition, it should be guests, and early detection is a shortcut to smile services.
4 for commercial center. Smiling service to bring good economic benefits
Service personnel as individual character and both on behalf of the enterprise, these two roles and mutual dependence, i.e. enterprise image is through each specific service personnel. If every employee can smile services, not only will feel the guest service personnel working well, and will be a feeling of enterprise image to the sublime. Conversely, if the individual service personnel expression, not active, indifference, guests will think the enthusiasm, attendant attitude can also affect the enterprise image. With the development of society, people's ideas about the great changes, guests service consciousness is more and more strong, enterprise wants to survive in the competition, strives for the development, we must strive for to smile services and characteristic service to win more the favour of guests. So the smiling service is very important.
第2个回答 2009-08-29
Talking about the importance of smiling service
In the current consumer interest in self-maintenance, are to respect the needs of the industry where competition has become greater, reflecting a good, standard and user-friendly service "smile service" has been growing attention, so , "smile service" is a high value-added is considered a certain grade of service standards. A smile is a universal language without translation, which conveys a cordial, friendly, pleasant information. What a smile is not strenuous, but it can produce endless charm, the beneficiaries will become a rich, patrons, and the same poor, it is fleeting, but often leave a lasting memory. Smile, the importance of service are:
1. Smile can bring a good first effect
First effect is also called the first impression is defined as the first interaction in the course of the initial impressions. It has preconceived characteristics of the interaction between the two sides have a greater impact. In the service reception process, the first impression of the performance for the guests through the service personnel's appearance, conversation, behavior observation, etc. The feeling of the registration form. Although the first impression is the short-term, or even instantaneous formation, but it affects not only the guests of mental activity, but also affect the service contacts, and sometimes even affect the service can be conducted smoothly. Once the guests on the service personnel had a bad first impression, it is very difficult to change, and Often have to pay several times more than the previous energy. Therefore, the initial contact with the guests, when the welcoming smile, is very necessary, it can quickly and harmonious relationship with the guests, have a multiplier effect.
2. A smile to give services to facilitate the work of service, improve work efficiency
The mood of the guests with a smile inducing active role, guests tend to be the emotional impact of the attitude of service personnel. Contacts in the service, because expression of smile and service staff is very natural to use a moderate tone and polite tone, not only guests from the heart can cause a good impression, and sometimes anxiety and haste but also the emotional stability of the guests. The sound is not the language, can be language, tone, pace of change is the attitude of service staff can suggest a good or bad. A smile can be modified in human inadvertently suggesting these voices, so that guests feel relaxed throughout the exchanges and enjoyable.
Smiling service is a kind of hearts to guests emotions, attitudes, coordination will help services work carried out smoothly. Meanwhile, in the service contacts, smiling easily brought to the service personnel themselves have enthusiasm, initiative, self-confidence a good mood atmosphere, in the atmosphere of the service personnel, and his working efficiency increases. A smile to a service at the same time facilitate the work, but also to the service personnel to bring their own sense of accomplishment, such a sense of accomplishment is conducive to their physical and mental health service workers.
3. A smile services enable service personnel to work as early as possible to the service entry point captured
Service difficulty lies not in how to meet the needs of guests, but rather in the end the guests do not know what is required. Guests exactly what is required, only if he encountered a problem and ran into difficulties before they become apparent. The skills of a good service at this time can only be fully displayed. In other words, this time to better see the level of quality of service. Front-line service personnel service with a smile can be emotionally closer to the distance with the guests, when the guests encounter problems, ran into difficult times, would be very natural and timely manner, which will help services targeted to commence
Meanwhile, some seemingly small problems, the difficulties can not be discovered and resolved, a direct impact on quality of service. For example: guests in the dining process, all of which are sub-eat meals for their taste and would like to tell the restaurant to a waiter separate meals, but catering attendants indifferent expression may discourage guests this idea. The guests do not eat well will not only feel upset stomach, it may also give rise to a bad mood, bad mood, he is very easy for the "spread" more people, to enterprises adversely affected. So, you want to work in a meticulous, thoughtful, winning guest recognition, it should be early detection of problems, but smiled services can be said to be a shortcut.
4. Smile for the business center services can bring good economic benefit
Service personnel not only to serve as personal representative of the role of another enterprise, the role of these two depend on each other also intertwined, meaning that corporate image is through each individual service personnel to be embodied. If every employee can do smiling service, guests will not only feel that the service staff are pretty good, but this particular experience will be raising it to the right corporate image recognition. Conversely, if the expression of individual staff apathy, lack initiative, enthusiasm, guests would think that the attitude of the attendant bad, it will also affect the corporate image. With the development of society, and people's thinking has changed a lot.
辅助话语：My answer is willing to exchange for your shallow smile! !
愿我的答案能够换来您的浅浅微笑！！
第3个回答 2009-08-27
In the current consumer interest in self-maintenance, are to respect the needs of the industry where competition has become greater, reflecting a good, standard and user-friendly service "smile service" has been growing attention, so , "smile service" is a high value-added is considered a certain grade of service standards. A smile is a universal language without translation, which conveys a cordial, friendly, pleasant information. What a smile is not strenuous, but it can produce endless charm, the beneficiaries will become a rich, patrons, and the same poor, it is fleeting, but often leave a lasting memory. Smile, the importance of service are:
1. Smile can bring a good first effect
First effect is also called the first impression is defined as the first interaction in the course of the initial impressions. It has preconceived characteristics of the interaction between the two sides have a greater impact. In the service reception process, the first impression of the performance for the guests through the service personnel's appearance, conversation, behavior observation, etc. The feeling of the registration form. Although the first impression is the short-term, or even instantaneous formation, but it affects not only the guests of mental activity, but also affect the service contacts, and sometimes even affect the service can be conducted smoothly. Once the guests on the service personnel had a bad first impression, it is very difficult to change, often have to pay several times more than the previous energy. Therefore, the initial contact with the guests, when the welcoming smile, is very necessary, it can quickly and harmonious relationship with the guests, have a multiplier effect.
2. A smile to give services to facilitate the work of service, improve work efficiency
The mood of the guests with a smile inducing active role, guests tend to be the emotional impact of the attitude of service personnel. Contacts in the service, because expression of smile and service staff is very natural to use a moderate tone and polite tone, not only guests from the heart can cause a good impression, and sometimes anxiety and haste but also the emotional stability of the guests. The sound is not the language, can be language, tone, pace of change is the attitude of service staff can suggest a good or bad. A smile can be modified in human inadvertently suggesting these voices, so that guests feel relaxed throughout the exchanges and enjoyable. Smiling service is a kind of hearts to guests emotions, attitudes, co-ordination will help services work carried out smoothly. Meanwhile, in the service contacts, smiling easily brought to the service personnel themselves have enthusiasm, initiative, self-confidence a good mood atmosphere, in the atmosphere of the service personnel, and his working efficiency increases. A smile to a service at the same time facilitate the work, but also to the service personnel to bring their own sense of accomplishment, such a sense of accomplishment is conducive to their physical and mental health service workers.
3. A smile services enable service personnel to work as early as possible to the service entry point captured
Service difficulty lies not in how to meet the needs of guests, but rather in the end the guests do not know what is required. Guests exactly what is required, only if he encountered a problem and ran into difficulties before they become apparent. The skills of a good service at this time can only be fully displayed. In other words, this time to better see the level of quality of service. Front-line service personnel service with a smile can be emotionally closer to the distance with the guests, when the guests encounter problems, ran into difficult times, would be very natural and timely manner, which will help services targeted to start at the same time a number of Although seemingly small problems, difficulties can not be discovered and resolved, a direct impact on quality of service. For example: guests in the dining process, all of which are sub-eat meals for their taste and would like to tell the restaurant to a waiter separate meals, but catering attendants indifferent expression may discourage guests this idea. The guests do not eat well will not only feel upset stomach, it may also give rise to a bad mood, bad mood, he is very easy for the "spread" more people, to enterprises adversely affected. So, you want to work in a meticulous, thoughtful, winning guest recognition, it should be early detection of problems, but smiled services can be said to be a shortcut.
4. Smile for the business center services can bring good economic benefit
Service personnel not only to serve as personal representative of the role of another enterprise, the role of these two depend on each other also intertwined, meaning that corporate image is through each individual service personnel to be embodied. If every employee can do smiling service, guests will not only feel that the service staff are pretty good, but this particular experience will be raising it to the right corporate image recognition. Conversely, if the expression of individual staff apathy, lack initiative, enthusiasm, guests would think that the attitude of the attendant bad, it will also affect the corporate image. With the development of society, and people's thinking has changed a lot, guests enjoy the growing awareness of services, businesses succeed in the competition were to survive and develop, we must strive for a winning smile, service and Special Service More guests of all ages. So smile, service is very important.
第4个回答 2009-08-24
Consumers in the current maintenance of the self-interests, was to respect the needs of a growing industry to increase competition, the embodiment of good, standard and user-friendly services "smile service", more and more attention to people, so "smile service" is a high value-added, are considered to have a certain level of service norms. Do not smile is the universal language of translation, which convey a warm, friendly, enjoyable information. Smile does not look hard, but it can generate endless charm, the beneficiaries to become rich, and giving those who remain poor, it is a very brief period, but often leave a lasting memory. The importance of smiling service is:
1. A smile can bring excellent service due to effects of the first
First effect, also known as the first impression is the course of the first contacts between the initial impression formation. It has the characteristics of a pre-emptive strike on future exchanges between the two sides have a greater impact. In the service reception process, the first impression of the performance for the guests through the service personnel's appearance, conversation, behavior observation, etc. The feeling of the registration form. Although the first impression is a short-term, and even the formation of transient, but it affects not only the psychological activities of the guests, and the impact on service contacts, and sometimes the impact of service work can proceed smoothly. Once the guests on the service personnel had a negative first impression, it is necessary to change it is very difficult, and often have to pay several times more than energy. Therefore, the initial dealings with the guests, welcoming smile is a very necessary, it can quickly and harmonious relationship with the guests, have a multiplier effect.
II. Smiling service can facilitate the work of service, improve efficiency
Smile on the mood of the guests have a proactive role in induction, guests will always be subject to the emotional impact of the attitude of service personnel. Exchanges in the service, smiling faces as a result, service staff very natural to use a moderate tone and the tone of politeness, which guests can not only lead to good heart, and sometimes guests can stabilize the mood of anxiety haste. Voice is not language, may be language, tone, speed of change can imply that the service is good or bad attitude. Smile can be modified in inadvertently imply that these voices, so that guests in the exchanges are easy and enjoyable. Smile is a heart for heart, guests feelings, attitudes, the co-ordination of services is conducive to the smooth progress of work. At the same time, contacts in the service, smiling staff is also easy to bring their enthusiasm, initiative, self-confidence, such as the emotional atmosphere of the good, the atmosphere in the service, his work also to increase efficiency. Smile to facilitate the work of service, but also to the service personnel bring their own sense of accomplishment, a sense of accomplishment that is conducive to their physical and mental health service workers.
III. Smile services enable service personnel to service as soon as possible to capture the entry points
Service work does not lie in the difficulty of how to meet the needs of guests, but guests do not know what in the end. What guests really want, only if he encountered problems, difficulties met before come to light. The skills of a good service at this time can only be fully demonstrated. In other words, this time to see more of the high and low quality of service. Front-line service personnel from the smiling service and reduce the emotional distance between guests, when the guests have problems, ran into difficult times, it would be natural, it is submitted in a timely manner, which helps service targeted to start at the same time a number of Although seemingly small problems, difficulties and solutions can not be found, a direct impact on quality of service. For example: the course of the guests in the dining, eating all the food not to their taste and would like to tell the catering staff alone to a meal, but food and beverage service may be indifferent to the expression of the idea discourage guests. The guests did not eat well will not only feel stomach, may also have a bad mood, he of the bad very easily, "the dissemination of" more people to be adversely affected enterprises. To do so meticulous, thoughtful and win recognition guests, it should be early detection of problems and services can be said that a smile is a shortcut.
IV. Smiling service business center to bring the economic benefits of good
Service role is to act as personal representatives of enterprises, the role of these two depend on each other and contact each other, that is the image of business through service to each individual embodied. If you are able to smile each employee services, guests will not only feel the good work of service personnel, but also the feelings of the sublimation of this specific to the recognition of the corporate image. Conversely, if the expression of individual service personnel indifference, lack of initiative, enthusiasm, guests will not think that the attitude of the waiter, the same will affect the corporate image. With the development of society, people's thinking has changed a lot, guests enjoy the growing awareness of services, business to survive in the competition, and development, we must try to smile to win the services and characteristics of service More guests of all ages. So smiling is a very important service.
第5个回答 2009-08-30
In the current consumer interest in self-maintenance, are to respect the needs of the industry where competition has become greater, reflecting a good, standard and user-friendly service "smile service" has been growing attention, so , "smile service" is a high value-added is considered a certain grade of service standards. A smile is a universal language without translation, which conveys a cordial, friendly, pleasant information. What a smile is not strenuous, but it can produce endless charm, the beneficiaries will become a rich, patrons, and the same poor, it is fleeting, but often leave a lasting memory. Smile, the importance of service are:
1. Smile can bring a good first effect
First effect is also called the first impression is defined as the first interaction in the course of the initial impressions. It has preconceived characteristics of the interaction between the two sides have a greater impact. In the service reception process, the first impression of the performance for the guests through the service personnel's appearance, conversation, behavior observation, etc. The feeling of the registration form. Although the first impression is the short-term, or even instantaneous formation, but it affects not only the guests of mental activity, but also affect the service contacts, and sometimes even affect the service can be conducted smoothly. Once the guests on the service personnel had a bad first impression, it is very difficult to change, and
Often have to pay several times more than the previous energy. Therefore, the initial contact with the guests, when the welcoming smile, is very necessary, it can quickly and harmonious relationship with the guests, have a multiplier effect.
2. A smile to give services to facilitate the work of service, improve work efficiency
The mood of the guests with a smile inducing active role, guests tend to be the emotional impact of the attitude of service personnel. Contacts in the service, because expression of smile and service staff is very natural to use a moderate tone and polite tone, not only guests from the heart can cause a good impression, and sometimes anxiety and haste but also the emotional stability of the guests. The sound is not the language, can be language, tone, pace of change is the attitude of service staff can suggest a good or bad. A smile can be modified in human inadvertently suggesting these voices, so that guests feel relaxed throughout the exchanges and enjoyable.
Smiling service is a kind of hearts to guests emotions, attitudes, co-ordination will help services work carried out smoothly. Meanwhile, in the service contacts, smiling easily brought to the service personnel themselves have enthusiasm, initiative, self-confidence a good mood atmosphere, in the atmosphere of the service personnel, and his working efficiency increases. A smile to a service at the same time facilitate the work, but also to the service personnel to bring their own sense of accomplishment, such a sense of accomplishment is conducive to their physical and mental health service workers.
3. A smile services enable service personnel to work as early as possible to the service entry point captured
Service difficulty lies not in how to meet the needs of guests, but rather in the end the guests do not know what is required. Guests exactly what is required, only if he encountered a problem and ran into difficulties before they become apparent. The skills of a good service at this time can only be fully displayed. In other words, this time to better see the level of quality of service. Front-line service personnel service with a smile can be emotionally closer to the distance with the guests, when the guests encounter problems, ran into difficult times, would be very natural and timely manner, which will help services targeted to commence
Meanwhile, some seemingly small problems, the difficulties can not be discovered and resolved, a direct impact on quality of service. For example: guests in the dining process, all of which are sub-eat meals for their taste and would like to tell the restaurant to a waiter separate meals, but catering attendants indifferent expression may discourage guests this idea. The guests do not eat well will not only feel upset stomach, it may also give rise to a bad mood, bad mood, he is very easy for the "spread" more people, to enterprises adversely affected. So, you want to work in a meticulous, thoughtful, winning guest recognition, it should be early detection of problems, but smiled services can be said to be a shortcut.
4. Smile for the business center services can bring good economic benefit
Service personnel not only to serve as personal representative of the role of another enterprise, the role of these two depend on each other also intertwined, meaning that corporate image is through each individual service personnel to be embodied. If every employee can do smiling service, guests will not only feel that the service staff are pretty good, but this particular experience will be raising it to the right corporate image recognition. Conversely, if the expression of individual staff apathy, lack initiative, enthusiasm, guests would think that the attitude of the attendant bad, it will also affect the corporate image. With the development of society, and people's thinking has changed a lot,
Guests enjoy the growing awareness of services, businesses succeed in the competition were to survive and develop, we must strive for a smiling service and character of services to win more guests of all ages. So smile, service is very important.
Source: Occupational Food Network