求准确英文翻译！字多最后加分！

Question

Business Process Outsourcing.The transfer of internal business processes,such as customer relationship management,finance and accounting,human resources,and procurement,to an external service provider that improves there processes and administers these functions to an agreed servic standard and,typically,at a reduced cost.
A major part of outsourced word today,call centers,falls under this heading.Some top outsourcing destinations provide little or no IT or software-related outsourcing services,and yet rank high in global outsource rankings.For example,the Philippines ranks among the top five in some surveys,and yet does very little IT work.However,it is a major destination for call center agents.
Outsourced call centers simply create benefits for the client company by utilizing lower-cost labor to handle customer service inquiries.Although many companies now utilize complex automated telephone menus to reduce the number of operators employed,some calls are simply unable or unwilling to conduct transactions or resolve questions electronically.Because of the high cost of maintaining such call centers in North American and Western European markets,these services,especially for English-language customers,are increasingly being outsourced to English speaking talent pools overseas,namely India and the Philippines.Similarly,Cantonese-speaking areas in southern China perform this function for many businesses based in HK.

Answer 1

商务流程外包
由内部业务流程向外部服务提供商的转换，如客户关系管理，财务，人力资源以及采购。这些服务提供商改进了流程和实施功能，使其成为达成共识的服务标准，尤为典型的服务标准是降低了客户成本。

今日外包的主要部分——呼叫中心是此文主题。一些不错的外包地提供很少或不提供信息技术或软件相关的服务，但还是在全球外包排行中名列前茅。例如，菲律宾在一些调查中位列前五，他们也几乎不提供信息技术服务，但菲律宾对呼叫中心代理商来说是一个主要的外包地点。外包的呼叫中心只是简单地利用廉价劳动力来提供处理询问的服务，以此为客户公司创收。尽管很多公司现在使用综合性自动电话目录来降低接线员的雇用量，有些电话还是不能或顾客不愿意进行电子化的办理和处理。在北美和西欧市场，维护这类呼叫中心的成本太高，所以这类服务被外包到英语语言环境的海外人才库，如印度和菲律宾，这种外包方式日渐增多，尤其针对讲英语的客户。类似地，中国南部的广东话市场也为以香港为总部的客户提供了这样的服务功能。
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能再帮我翻译一下这个吗，自后给你加分，都采纳你的！谢谢